candyhousenepal@gmail.com
+977 9851176656 / 9841556443

Frequently Asked Questions

Our product range comes with an expiry of 12 to 18 months.

We are constantly working to deliver on the same date or product order. Depending on the volume of orders, the delivery time is 48hrs from the date of us receiving the order.

Yes, we do accept Cash on Delivery.

Kindly keep the candies at room temperature (anywhere between +10 degree Celsius and +30 degree Celsius is fine). Kindly avoid refrigerating the candies since some of the candies become hard after refrigeration. However, you can refrigerate the chocolates.

Each of our product is classified as vegetarian and non-vegetarian ,and the same can be found in the product description section.

We do have certain gluten free and vegan candies in our list.

If you receive the candies in a damaged condition, simply send an email to nepal.houseofcandy@gmail.com along with your Order Code and a picture of the damaged candies, and we will either process a refund or send you a repeat order, depending on whichever option you prefer.

At the moment we do not deliver outside the valley. However we are working on it to provide the service to you.

No, our products are not halal. However, we are constantly working on getting more variety for our customers. As and when we add a halal range to our portfolio, we will update it on the website.